SleepHapp Medical
FAQs
Answers to Common Questions
Frequently Asked Questions
1- Is Sleephapp DME Certified?
Yes, SleepHapp Medical is a certified Durable Medical Equipment (DME) company. We are dedicated to providing comprehensive support for all your CPAP needs. Beyond just supplies, we offer knowledge, understanding, and guidance to ensure you receive the therapy you need for sleep apnea. Our goal is to make your experience as smooth as possible while assisting you every step of the way.
2- Do You Offer Free Delivery?
Yes, Sleephapp Medical offers free shipping on orders over $49.00. Standard shipping rates apply for orders under this amount. If you have any shipping questions, please get in touch with our customer service team!
3- Do You Accept Returns?
Yes, we accept returns on unopened and unused products within 30 days of the order delivery date. Please note that a 15% restocking fee will apply. This policy includes all PAP machines (APAP, CPAP, BiPAP), masks, and accessories. Please get in touch with our customer service team for further assistance to initiate a return.
4- Is Shipping Cost Refundable?
Shipping costs are generally non-refundable. This includes both the initial shipping fees and any return shipping costs incurred. However, if you receive an incorrect item due to our error, we will refund the shipping costs associated with that incorrect shipment. If you have any further questions or need assistance, please feel free to contact our customer service team.
5- What Happens If My Order Is Missing?
If your order is missing any items, please don’t worry! Missing items are eligible for replacement or refund within 30 days of the delivery date. We’ll promptly address the issue to ensure you receive your items as soon as possible. Thank you for your understanding!
6- What Should I Do If My Product Arrives Damaged or Incorrect?
If your product arrives damaged or incorrect, please contact us right away to start the resolution process. We recommend notifying us within 24 hours of noticing the issue. Simply call our office at 845-617-8600, and we’ll assist you in troubleshooting the problem and take the necessary steps to resolve it promptly.
7- How Long Can Repair or Replacement of a Broken Machine Take?
Repairing or replacing a broken machine can take up to four weeks, depending on the manufacturer. Various factors can affect how long it takes, like how easy it is to find replacement parts, how complicated the repair is, and how quickly the manufacturer works. It’s best to check with your manufacturer or service provider for a more accurate time estimate for your case. For more information, visit our website at SleepHapp Medical.
8- How Can I Verify If My CPAP Machine Is Still Under Warranty?
Warranty claims are determined solely at the manufacturer’s discretion, and you are responsible for shipping the machine to our office. Please be aware that warranties do not cover misuse or water damage. If such damage is found, you can have the machine returned to you at no cost, pay for repairs, or purchase a new machine at the listed price on our website.
To verify if your CPAP machines are still under warranty, please follow these steps:
- Check the Purchase Date: Manufacturer warranties typically begin from the date of purchase. Locate your receipt or invoice to confirm the purchase date.
- Contact Us: Call our office at 845-617-8600. Our team will help you determine if your machine is still covered by warranty.
- Return Merchandise Authorization (RMA): If your machine is under warranty and malfunctions, we will provide you with a Return Merchandise Authorization (RMA) number to facilitate the return.
9- How Can I Ask About SleepHapp's Medical Return Policy?
If you have questions or concerns about our return policy, please feel free to contact us. You can reach us via email at sales@sleephapp.com or by telephone at 845-617-8600. For more detailed information, you can also view our entire Terms and Conditions.