SleepHapp Medical

Shipping & Return Policy

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Shipping Policy

Sleephapp Medical will give free shipping to all orders over $49.00

Return Policy

Sleephapp Inc. accepts returns on unopened and unused products within 30 days of order delivery. (a 15% restocking fee will apply):

PAP Machines (APAP, CPAP, BiPAP)
Masks and accessories

Missing, Damaged, or Incorrect Items

Missing, damaged, or incorrect items are eligible for a replacement or refund within 30 days of order delivery. Please, contact us as soon as you notice any error.

Shipping Costs

Initial shipping and return shipping costs are non-refundable. Shipping costs are refundable only in the instance of an incorrect shipment.

Return Instructions

Once you realize an error, please contact us to start the process. On the rare occasion that a product is received with a manufacturing defect, call our office, preferably within 24 hours of noticing the defect. We will troubleshoot the problem and take the appropriate next steps. If you receive your order outside of our business hours, please leave a message at 845-617-8600. We will return your call on the next business day. All final refund and replacement decisions are made at our discretion.

Manufacturer Warranty

CPAP, BiPAP, and APAP machines carry a manufacturer warranty. If your machine malfunctions, call our office at 845-617-8600 to verify that the machine is still under warranty. If so, we will provide you with a Return Merchandise Authorization (RMA) number. Decisions relating to warranty claims are made solely at the manufacturer’s discretion. The customer is responsible for shipping the machine to our office. Repair or replacement of the broken machine can take up to 4 weeks, depending on the manufacturer.

Manufacturer warranties do not protect against misuse or water damage. If you submit a product for repair and misuse or water damage is detected, the following options are available:

The machine can be returned to the customer at no cost,
The customer can pay the manufacturer to repair the machine (repair costs will be communicated and collected before the repair), or
The customer may purchase a new machine at the listed price on our website.

We Are Here to Help

Questions or concerns about our return policy? Please contact us via email at sales@sleephapp.com, or via telephone at 845-617-8600. View our entire Terms and Conditions.